Capulet Limited ("Capulet", "we", "us", "our") is committed to respecting your privacy.
Our "Online Services" include:
- services and information offered on our website www.capulet.co.nz ("Website");
- mobile operating applications including applications for smart phone, tablet and other handheld devices ("Apps");
- social media pages, including Facebook, Twitter, Youtube and Instagram; and,
- email communications and subscription services.
conjunction with our Terms and Conditions.
In this policy, "personal information" means information about an identifiable individual.
1. What personal information do we collect?
Information you provide
You may provide personal information about yourself, such as your name, address, email address, credit card details and telephone numbers. If you do not give this information, we may not be able to provide goods or services to you.
Information collected about you
Information may be collected about visits to our Website and other Online Services usage may be collected from various sources, including to measure the number of visitors to different parts of our site and, for example, to measure the effectiveness of advertising. Information may also be collected via monitoring or recording calls for training and quality control purposes.
Information collected from third parties
Information may be collected about you from third parties (including our third party affiliates or partner companies and from marketing or advertising companies) who may provide us with such information as a part of their relationship with us. We may combine this information with other information that we hold.
Cookies and other monitoring devices
If you receive email communications, email open and click tracking may be used including cookies, a single pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
We may use "web beacons" (electronic images also known as pixel tags or clear gifs) to recognise a cookie on your computer when you view or act upon a web page, an advertisement that we have placed on a third party web page, or an email or other electronic communication that we have sent.
We may also use Local Shared Objects ("LSO"), sometimes referred to as "Flash" cookies. Use of Local Shared Objects can help deter, detect and prevent fraud and can support our Online Services.
Specific information may be collected such as your operating system version, unique device identifiers, and mobile network information including phone numbers to associate your device with you.
2. How is your personal information used?
We may (and may authorise third parties to) use your personal information to process your transactions and to help us develop, improve, manage, administer and facilitate our services and operations - including to provide the Online Services, to help us to develop our Online Services to be more available and user friendly to our customers, to administer your account, for safety and security issues, for our own internal purposes (such as risk management, staff training and billing), to conduct market research, for any purpose permitted by law, and for any other use associated with such purposes or which you may authorise.
In addition, your personal information may be used to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email that facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility (for further details on how to unsubscribe see below).
Some uses of your personal information may involve the transfer of that information outside New Zealand, to be held and used by our related companies and business partners. You consent to that transfer on the understanding that it will not relieve us of our obligations to you under the Privacy Act.
3. Who will your personal information be disclosed to?
You acknowledge and agree that your personal information may be disclosed for security and information assurance purposes or required or permitted by law for any purpose.
4. Storage and Security
We implement and maintain a range of physical security, computer and network security, communications security and personnel security measures. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us, or which you submit to any third parties.
5. Email, text and telephone communications
By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, you consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.
You can unsubscribe from email communications and/or text communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email or text received or by emailing firstname.lastname@example.org
Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable.
7. Updating your personal information
Reasonable steps to ensure the personal information held is accurate will be taken. Any request by an individual to correct personal information held about that individual will be responded to as soon as practicable following receipt of such request. All requests of this nature should be directed to our Privacy Officer in the first instance.
You may obtain confirmation as to whether or not personal information is held about you. You may also request access to or a copy of the information and/or request that corrections or changes are made to it. All requests of this nature should be directed to our Privacy Officer in the first instance.
8. Policy changes
We may review this policy from time to time and will notify you of any changes by posting an updated version on our Website. Your use of our Online Services following any updates constitutes acceptance of this policy as amended. We recommend you regularly review the policy when you visit our Website. If you do not agree with any aspect of the updated policy, you must immediately cease using any of our Online Services.
9. Privacy Officer
In accordance with the requirements of the Privacy Act, Lindsay Allan has been appointed as our Privacy Officer. The Privacy Officer has statutory obligations to:
(a) encourage and ensure Capulet’s compliance with the principles of the Privacy Act;
(b) deal with requests made to Capulet for access to and/or correction of personal information; and
(c) work with the Privacy Commissioner on any investigation into Capulet.